Refund & Cancellation Policy

AstroAsk plans (Pocket, Orbit, Cosmos) are monthly subscriptions billed in advance through Razorpay — by card, UPI, or netbanking in INR, or by card in USD for international customers. Your plan renews automatically at the start of each billing period until you cancel.

The 14-day / 5,000-request free trial requires no payment method, so there is nothing to refund. When the trial ends, API access pauses — you are never charged unless you actively subscribe to a paid plan.

You can cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of your current billing period: you keep full API access and your remaining quota until that date, and you will not be charged again. No cancellation fees apply.

Because plans are billed monthly and access runs to the end of the paid period, we do not provide pro-rated refunds for partial months, unused requests, or mid-period cancellations.

We do provide a full refund when a billing error occurs on our side — for example a double charge, a charge after you cancelled, or a charge for the wrong amount. Contact us within 7 days of the charge at intelligence@astroask.app with the transaction details, and we will investigate and refund verified errors to your original payment method.

Approved refunds are issued through Razorpay to the original payment method. Processing typically takes 5–10 business days depending on your bank or payment provider.

Upgrades take effect immediately with the higher quota and rate limit. Downgrades take effect at the start of your next billing period. Neither generates a refund for the current period.

Questions about billing, cancellations, or refunds? Write to us at intelligence@astroask.app.